Delivery and Returns

• 1. UK Delivery Options
• 2. Returns and cancellations
• 3. Delivery to multiple addresses
• 4. International Delivery
• 5. Christmas 2009 Last Order Dates

• 1. UK Delivery Options

  harrods.com offers a range of Delivery Options to suit your needs:

  
  
  Delivery Service

  Availability
  
  

  Area
  
  

  Charge**
  
  

  Delivered
  
  

  Signature required?

  
  

  Express (Next Day)
  
  2-3 working days during the Sale period and for postcodes listed below
  
  
  
  
  
  
  

  Monday to Friday on all orders placed before 1pm*
  
  
  
  
  
  
  
  
  
  
  
  

  UK, Please see below chart for postcodes with longer transit times
  
  
  
  
  
  
  
  
  
  

  Mon to Fri: £12
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Next Day (before 6pm) on orders placed before 1pm.
  Orders placed after 1pm will be dispatched the following working day for Next Day delivery. See below for postcodes with longer transit times
  
  

  Yes
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Standard
  
  

  24/7
  
  

  UK
  
  

  £5.95
  
  

  5-7 Working
  Days
  

  Yes
  
  

  
  
  
  

  Overseas
  
  
  
  
  
  
  

  24/7
  
  
  
  
  
  
  

  Channel Islands and International
  
  
  
  
  

  Charges vary: you will be informed upon ordering
  
  

  Up to 12 working days. See international Delivery Table below
  
  
  

  Yes
  
  
  
  
  
  
  
  
  
  *Orders placed after this time will be processed as having been received the following day.
  **Charges stated may vary according to item and order size.
  
  
  Orders placed for the following postcodes using our Express Service will be delivered within 2-3 days, rather than next day. They are also excluded from Hamper Named Day, Saturday and Perishable Deliveries (due to transit times).
  
  
  
  Area

  Postcodes
  

  Town/ Area

  Postcode

  Scotland

  AB30-39

  England

  EX16-23

   

  AB41-45

   

  EX31-39

   

  AB51-56,63

   

  PL11-19

   

  DD8-10

   

  PL22-35

   

  DG1-14,16

   

  SY7-9, 11-12

   

  FK1-17,21

   

  SY15

   

  KA26-28

   

  TD12,15

   

  KW1-17

   

  TR1,2

   

  PA20-38

   

  TR10-20, 26, 27

   

  PA40-49

   

   

   

  PA60-78

  Northern Ireland

  BT1-58

   

  PH1-26

   

  BT60-82

   

  PH30-44

   

  BT92-94,99

   

  PH49-50

   

   

   

  TD11,13,14

  Wales

  LD1-8

   

  HS1-9

   

  LL15-49

  
  

   

  IV1-28

   

  LL51-78

   

  IV30-32,36

   

  SY10,16-25

   

  IV40-49

   

   

   

  IV51-56

  Isle of Man

  IM1-9,99

   

  ZE1-3

   

   

   

   

  Isles of Scilly

  TR21-25

   

   

   

   

   

   

  Isle of Wight

  PO30-41

  
  

  
  IMPORTANT INFORMATION:
  
  

  • Certain harrods.com products are dispatched direct from vendor. Any changes in delivery times or charges related to this will be stated in individual product descriptions.
  • Large and bulky goods are subject to additional carriage charge. Please see our delivery Terms and Conditions for full details.
    
  • All orders require a signature upon receipt.
  • We are unable to redirect orders once items have been dispatched.
    
  • Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.
  • The delivery charges above apply only to online orders made through harrods.com and telephone orders made through our Customer Care Team. Alternative charges will apply to orders made directly through Harrods Knightsbridge store.
  • If you have any further queries regarding harrods.com delivery, please contact our Customer Care Team on 0845 605 1234* (UK only), +44 (0)20 8479 5100 (International), Fax 020 8479 5225. Lines are open Monday to Saturday 9.00am - 7.00pm (closed Sunday). Alternatively, email your query.
    

  
  *Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.

  
  
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• 2. Returns and cancellations

  If you wish to cancel an order placed with harrods.com please return the confirmation email to us; stating your wish to cancel the order or phone our Customer Care Team on 0845 605 1234* (UK only), +44 (0)208 479 5100 (International), Fax 020 8479 5225. Lines are open Monday to Saturday 9.00am - 7.00pm (closed Sunday).
  
  If your order has already been dispatched then the item will have full return instructions in the packaging. Please be aware for reasons of hygiene certain items are non-returnable. For more information please refer to our online Terms & Conditions.
  
  Return of any items will be subject to Harrods standard terms and conditions for online purchases
  
  *Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.

• 3. Delivery to multiple addresses

  Harrods now offers a multiple delivery option. If you wish to have items from a single order dispatched to different destinations simply select the desired addresses when ordering. The only charge incurred for this service will be Harrods Standard delivery charge of £5.95 on destination within the UK. This will apply to each delivery address selected, irrespective of the number of items being delivered.

• 4. International Delivery

  harrods.com delivers overseas to the following countries:
  
  
  Country

  Approximate Delivery Time

  Export Zone 1 - Europe: Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain

  5 - 7 Days

  Export Zone 2 - Europe: Austria, Channel Islands, Finland, Norway, Portugal, Sweden, Switzerland

  5 - 7 Days

  Export Zone 3 - Europe: Cyprus, Czech Republic, Gibraltar, Greece, Hungary, Malta, Poland, Romania, Slovakia, Slovenia

  5 - 7 Days

  Export Zone 4 - USA & Canada

  7 - 10 Days

  Export Zone 5 - Far East: Hong Kong, Japan, Singapore, Thailand

  7 - 10 Days

  Export Zone 6 - Rest of the World: Australia, Bahrain, India, Israel, New Zealand, Qatar, Saudi Arabia, UAE

  10 - 12 Days

  
  
  
  
  
  
  
  
  
  

   

  We export the majority of our online and catalogue items excluding the following: perfume, alcohol, electrical items, crackers, items containing wood and items of a perishable nature. There may also be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export.
  
  In addition to the above exclusions we are currently unable to send Hampers, Gift Boxes or food items to Australia and New Zealand, due to local Customs restrictions and charges.
  
  Delivery Charges
  
  Delivery charges are calculated based on the item and volumetric weight once your order is packaged for export. You will be informed of the delivery cost once you enter a non-UK delivery address before your order is processed.
  
  
  Returns
  
  Return of any items delivered internationally will be subject to Harrods standard terms and conditions for online purchases.

• 5. Christmas 2009 Last Order Dates

  
  
  DESTINATION
  
  

  LAST DATE FOR GUARANTEED CHRISTMAS DELIVERY

  FAR EAST, MIDDLE EAST, RUSSIA, USA, CANADA, AUSTRALIA & NEW ZEALAND

  THURSDAY 03/12/2009

  EUROPEAN UNION COUNTRIES

  MONDAY 07/12/2009

  STANDARD UK DELIVERY

  TUESDAY 15/12/2009

  NEXT DAY UK MAINLAND DELIVERY

  FRIDAY 18/12/2009