Frequently Asked Questions

 

Harrods Knightsbridge & International Stores

What are Harrods opening hours?

Our Knightsbridge store is open from 10am - 8pm, Monday to Saturday, and from 11.30am - 6pm on Sundays (browsing only from 11.30am - 12 noon).

What are the Christmas opening hours?

Monday to Saturday 10am - 8pm and from 11.30am - 6pm on Sundays (browsing only from 11.30am -12 noon). The store is closed Christmas Day.

What are the dates of the Harrods Summer Sale?

Do Harrods have stores in other locations?

Harrods products are also available at our signature shops in the UK international airports, certain stores in the Far East, as well as through the Harrods brand licensing programme.

UK Airport Outlets:

Heathrow Airport (Terminals 1,2,3,4 & 5) and Gatwick Airport (North & South Terminals)

Harrods Gift Shops:

Lisbon International Airport, Portugal; Kuala Lumpur International Airport, Malaysia; Takashimaya Department Store, Singapore; various Mitsukoshi Stores across Japan; TVSN Home Shopping Channel, Australia; Queen Elizabeth 2 cruise liner; Queen Mary 2 cruise liner; Queen Victoria cruise liner; Silver Wind, Cloud, Shadow & Whisper cruise ships.

How can I receive Harrods catalogues?

Harrods usually circulates four major catalogues a year - January Sale catalogue, July Sale catalogue, Christmas Gifts catalogue, and the Christmas Hamper & Gift Boxes catalogue.
To receive these catalogues please supply your full postal address to harrodsdirect@harrods.com.

Harrods Rewards

To be added to the Harrods mailing list and receive our monthly magazines you will need to become a member of the Harrods Rewards programme.

The Harrods Rewards card is not a store card or a credit card. It is our way of showing our appreciation for your custom by rewarding you every time you shop. You will earn points for every pound you spend in-store, no matter how you choose to pay. We will then convert those points into a cash balance that you can spend at Harrods.

For every 500 points you have earned you will receive £5 to spend on whatever you choose. Please note that Harrods Rewards points cannot be redeemed online. For further information or to apply for a Harrods Rewards Card please use the following link www.harrods.com/rewards, or call our Rewards team directly on +44 208 256 6001.

What is Harrods Store Returns Policy*?

Customers are strongly advised to read this store policy statement

Unwanted Goods: Unwanted goods may be returned for a refund or exchange if returned in their original condition within 14 days with proof of purchase. However, this is subject to the discretion of the manager of the department where the goods were purchased and is subject to the restrictions and conditions below. Refunds will be made against the original form of tender except in respect of purchases made by cash, cheque/traveller’s cheque or gift voucher/gift card which will be refunded by way of shopping credit. Where different forms of tenders are used, assumption will be that forms of tender eligible for shopping credit refund will be exhausted before other forms of tender are refunded. Refunds and exchanges on purchases made on an event day will be calculated at the reduced price. Where a complimentary gift has been issued with a purchase, the gift must also be returned.

Sale Goods:

Sale items or special purchases bought in Harrods Sale may only be returned for exchange or refund (by way of shopping credit) if returned in their original condition with proof of purchase, during the same sale period or within 14 days of purchase (whichever is earlier). Any shopping credit issued must be redeemed in store by the end of that sale period.

Exclusions:

We cannot accept returns of certain items including: custom made goods, limited edition items, fine art, prints and sculptures, beds, bedding, toiletries, cosmetics, fragrances, pierced earrings, hair accessories, swimwear, lingerie/nightwear, hosiery, millinery, scarves, pharmaceutical products, woodwind and brass instruments, pets, food, beverages, perishable goods, paint, newspapers and magazines, large quantity orders and any item that is not in its original condition or has been worn or altered. Fine jewellery and watches, designer jewellery and ladies eveningwear may only be returned for exchange or refund by way of shopping credit. Additional terms and conditions of sale apply to furniture and special order items. Audio or video recordings and computer software may only be returned at Harrods’ discretion (if they have not been unsealed). This policy may be changed from time to time where we consider it reasonable and necessary to do so. Please enquire in the relevant department for details. This does not affect your statutory rights.

Faulty Goods:

Under the Sale and Supply of Goods Act 1994 we will always offer a refund, exchange or repair service on goods that are not of satisfactory quality, fit for their purpose or have been mis-described.

Waste Electrical & Electronic Equipment (WEEE) Regulations:

To find out more about recycling facilities for unwanted electrical products within your area, please visit www.recycle-more.co.uk.

Exports:

On all goods which you ask us to ship on your behalf we will cover the cost of any loss or damage to the exported goods up to the replacement cost for an identical product. Should the identical product not be available from Harrods, the replacement cost of an alternative product of similar specification and quality will be provided up to the maximum value of the original purchase price.

Statutory Rights:

Please note that none of the above conditions affect your statutory rights.

Cheque Transactions:

We use the Transax service, from Certegy Limited, to authorise cheque payments in excess of the accompanying cheque guarantee card limit. Certegy will record information in relation to any cheque they are asked to warrant and will use it to decide whether to warrant future cheques where a subscribing organisation requests this service from Certegy to help it decide whether to accept a cheque as payment. If your cheque is subsequently returned unpaid, we will inform Certegy and also provide them with any information we hold (including your name and address). We may assign our rights to collect a debt to Certegy. Certegy will use personal data about you (or information about your company) in order to enable them to collect a debt and may carry out a credit check where they deem it necessary to facilitate collection. Certegy will charge you an administration fee for the collection of a dishonoured cheque. By making a payment by cheque you consent to Harrods Ltd. passing your personal information to Certegy and to Certegy Ltd. using your personal information for the purposes above. If you have any questions about personal information held by Certegy that relates to you, or for details of the Credit Reference Agency they use, please telephone 0870 240 4222.

How do I purchase a Harrods Gift Card?

A Harrods Gift Card offers endless possibilities for birthdays, special occasions and corporate gifting. Available in £10, £25, £50, £100 and £250 denominations, loved ones and colleagues can use it to purchase their perfect presents from across our seven floors. Gift Cards may be ordered online at harrods.com or purchased in store.

How do I get to Harrods?

Harrods is located on the Brompton Road in the Knightsbridge area of Central London.
We are easily accessible by the following public transport.

Knightsbridge London Underground Station exits very close to the store and is on the Piccadilly Line.

London Bus routes C1, 74 and 14 all have stops on the Brompton Road and routes 9, 10, 19, 22, 52, & 137 will all take you to the Knightsbridge area of London. All stops are a short walk from the store. Click here for more information

You can also park in our valet operated customer car park. The parking tariff is available from Customer Services: email customer.services@harrods.com or call 020 7730 1234.

Harrods car park is located in Brompton Place, a 2 minute walk from the store.
Customer Services will be happy to provide more specific directions by road should you so require Click here for more information

Does Harrods have a dress code?

We aim to make shopping at Harrods pleasurable in every respect. To achieve this we operate a dress code, which has been widely welcomed by our customers.

The Dress Code does not permit any person to enter the store dressed in the following manner: wearing high-cut, Bermuda or beach shorts; swimwear; athletic singlets; cycling shorts; flip flops or thong sandals; with a bare midriff or bare feet; or wearing dirty or unkempt clothing.

What is Harrods address?

Harrods Ltd, 87-135 Brompton Road, Knightsbridge, London SW1X 7XL

Tel. 020 7730 1234

What methods of payment does Harrods accept?

For transactions where the customer is not present we accept the following credit and debit cards:

VISA, MasterCard, American Express, Diners Club, JCB, Domestic Maestro and Solo.

When placing a telephone order, please quote all the numbers of the card, together with the ‘valid from’ and ‘expiry’ dates. In order to protect your details, please do not send any written details which contain your card Security Code (CSC). For security reasons, please do not quote any card details via email.

Payment can also be made by personal and company cheque drawn on a UK bank account or banker’s drafts drawn on a UK bank account in sterling.

Cheques should be made payable to Harrods Limited. We regret we cannot accept personal cheques outside the UK, due to the long delay and bank handling fees incurred in their clearance.

Personal shoppers may also pay with VISA Electron, foreign Maestro and Harrods Gift cards. Traveller’s Cheques, Sterling, Euros and American Dollars are also accepted. In addition, other foreign currencies may be accepted on request.

Shopping on harrods.com

Why shop on harrods.com?

harrods.com is the online retail business of Harrods, the world’s grandest department store.

harrods.com features an extensive range of products selected from across our store, including the latest designer clothing, new beauty exclusives and our own fantastic range of signature products. It's the perfect place to find that special something.

How can I search and navigate harrods.com?

Finding what you need at harrods.com couldn’t be simpler. Our extensive range of products can be searched using our quick search function at the top of each page.

Information about our Knightsbridge store including restaurant menus, opening hours, parking details and contact numbers can be found at the bottom of each page.

You’ll also find all of our Customer Service information in one section and a useful list of Frequently Asked Questions, accessible from the bottom of each page.

What are the harrods.com payment options?

You can pay online using the following options:

American Express, Visa, Visa Debit/Delta, MasterCard, Diners Club, JCB, Maestro UK and Maestro International

Please note that Diners Club and American Express will seek authorisation directly from the cardholder before authorising us to deliver orders to an address other than the billing address.

What is the security/CVV code?

The card security code or card verification value is the final three digits of the number on the signature strip on the back of your payment card. For American Express customers this is the four-digit number to the right-hand side of the card number on the front of the card.

Requesting this code helps us protect our customers from card fraud.

What is 3D Secure?

To ensure shopping at harrods.com is as safe as possible, we now operate 3D Secure - an advanced new credit and debit card authentication process operated in partnership with your cardholder. Think of 3D Secure as Chip & Pin for online shopping. Here's what you can expect:

• To complete your order, you will be briefly redirected to a secure screen hosted by your cardholder.
• If you have previously paid using 3D Secure, enter your 3D Secure password to complete your order.
• If this is the first time you have used 3D Secure you will be asked to complete a quick, simple registration process to complete your order.
• Once your identity has been confirmed, your order will be approved and you will automatically return to harrods.com.

For more information please visit

For more information please visit http://www.shopsafeonline.org.uk.

How can I register?

To register for a harrods.com account, please select the ‘Register’ option on the top of the homepage, or simply click here.

How do I login / sign out?

If you wish to login to your account select the ‘Sign in’ option at the top of the homepage and enter your username and password when prompted.

To sign out of your account, please select the ‘Sign out’ option at the top of the homepage.

How can I update my communication preferences?

To change how you would like us to contact you, please login to your harrods.com account and select ‘Communication preferences’.

How can I change my personal details?

Simply log in to your harrods.com account select ‘Change personal details’.

What are cookies?

Cookies are small data files temporarily stored on your computer hard drive. They provide information about how you use the internet.

Cookies help to speed up the operation of websites you visit, track your current shopping experience and shopping basket and gather information on how you use a site – allowing us to constantly improve our service to you.

In order to provide a personalised shopping experience with the highest level of security, our website uses a number of cookies. To shop at harrods.com, your computer must be set up to receive cookies. Cookies cannot harm your computer and do not contain any personal or private information.

The vast majority of web browsers accept cookies. However, you do have the ability to decline cookies by modifying the settings on your browser. If you do this however, you may not be able to enjoy some of the features of harrods.com.

For further information about cookies and how to disable, block and delete them, view your browser’s ‘Help’ section, which is typically found in the menu bar at the top of the browser. Some browsers will also provide help if the F1 Key is pressed.

What should I do if I have forgotten my password?

You can request that we reset your password and send you a new one.

If you can’t remember which email address you registered with or still have problems signing in to your account, then please contact our Customer Services team on 0845 605 1234 (UK only) or +44 (0)20 8479 5100 (outside UK), Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Who are we?

References in this Security and Privacy Policy to “we”, “us” and “Harrods” are to Harrods Limited (company number 30209), registered office 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.

What is our privacy promise to you?

Your privacy is of utmost importance to us. Any of your personal details will only be used by Harrods and our carefully selected third party partners to ensure we deliver an excellent service to you, to process and deliver your order and maintain your account with us.

As is the case with many large and high profile organisations, communications by telephone may be recorded for the purposes of monitoring our customer service standards and for security purposes.

Our Privacy Policy

Harrods Limited is a registered data controller under the Data Protection Act 1998.

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to:

1. Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered).

2. Process payments and prevent fraudulent transactions (we may pass your details to a third party to carry out these functions).

3. Update our records and maintain your account with us.

4. Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.

5. Improve the content and appearance of our website or catalogues, to ensure that content from our website and our catalogues are presented in the most effective manner for you.

6. Comply with our legal requirements (for example, we are obliged to pass your details to the TV Licensing Authority when you purchase a television).

With a view to understanding our customer’s needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.

If you have indicated that you would like us to, we may also pass your information onto other companies in the Harrods Group, or carefully selected third parties who may inform you about their products and services which may be of interest to you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which you may have previously purchased.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may collect and process your information via:

1. Information that you provide by filling in forms on our website.

2. Details of transactions you carry out through our site and of the fulfilment of your orders.

3. If you contact us, we may keep a record of that correspondence.

4. We may also ask you to complete surveys that we use for research purposes; although you do not have to respond to them.

5. Details of your visits to our website and the resources that you access.

Do we disclose your information?

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

1. In the event that we sell or buy any business or assets, in which case we may disclose your personal details to the prospective seller or buyer of such business or assets.

2. If Harrods or substantially all of its assets are acquired by a third party, in which case personal details held by it about its customers will be one of the transferred assets.

3. If we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply [insert as link to website's terms and conditions of supply of goods and/or services] and other agreements; or to protect the rights, property, or safety of Harrods, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Staying in touch with Harrods

We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and mailing information to you, by writing to the Customer Services Department, quoting ‘Security and Privacy Enquiry’, at Customer Services, Harrods, 87-135 Brompton Road, Knightsbridge, London SW1X 7XL or by emailing us on customer.services@harrods.com.

If you no longer wish to receive e-mails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call our Customer Service Department who will be more than happy to help you.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.

What is the Harrods security policy?

Security of our website is of up most importance to us. Our site uses software to provide high level SSL encryption technology. There are two simple ways to check if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and the ‘http’ will be replaced with ‘https’ at the front of harrods.com in the browser address window.

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

Please note that e-mail correspondence is free-format text and cannot be encrypted; therefore it is not a secure means of communication. We will never contact you by e-mail to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.

Never send any sensitive information, such as passwords or credit card information, via email. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Where do we store your information?

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal details, you agree to this transfer, storing or processing. Harrods take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Security and Privacy Policy.

How do we notify you of any changes to our security and privacy policy?

Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.

How to contact us with regard to security and privacy issues

Questions, comments and requests regarding this Security and Privacy are welcomed and should be addressed to Customer Services Department, quoting Security and Privacy Enquiry, at Customer Services, Harrods, 87-135 Brompton Road, Knightsbridge, London SW1X 7XL or by emailing us at customer.services@harrods.com.

How accessible is harrods.com?

harrods.com is designed to allow all our customers, including users with disabilities to enjoy a rich and rewarding shopping or browsing experience.

We achieve this by utilising good practice in choosing complementary colours for backgrounds and text. We endeavour to ensure images are kept to a minimum in navigational areas. Also where possible, all images have descriptive tags to compliment their use with screen reader software and text browsers.

Our site uses CSS (cascading style sheets) for visual and design layout this enables users to customise the appearance of the site to their preferences. Users without CSS will be able to browse a hierarchical list of contents. If you would like further information about accessibility at Harrods online or require any assistance using this site, please contact Harrods customer service by email at: harrodsdirect@harrods.com

Alternatively, call 0845 605 1234 (UK only), +44 (0) 20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday). Please note we are closed Christmas Day and New Year’s Day.

When are Harrods Sales?

The world famous Harrods Sales run both in store and on harrods.com throughout January and July.

In addition to these exciting periods, harrods.com regularly has its own special online offers designed to ensure our customers always receive the very best value.

What currency is used on harrods.com?

All prices on harrods.com and in our catalogues are in £s sterling and include VAT where applicable. The cost of the item minus VAT will be displayed for items being exported outside the European Union.

If I’m shopping at harrods.com outside of the UK and using my credit card, what will appear on my statement?

When paying for items online or through our catalogue, payment will be debited from your card in £s sterling. The cost of delivery will be displayed when an international delivery address is entered before the transaction is complete. The VAT will be deducted before purchase, for all orders being delivered outside the European Union.

What are Harrods overseas delivery and returns policies?

Harrods offers worldwide delivery on the majority of our online and catalogue items with perfume, alcohol and items of a perishable nature being the normal exceptions.
However there may also be specific exceptions on individual items or restrictions on certain items dependant the country of export.

Delivery charges are calculated on the volumetric weight of the item once it is packaged for export. You will be informed of the delivery cost once you enter a non-UK delivery address before your order is processed.

Return of any items from overseas will be subject to Harrods standard Returns Policy.

What are the custom, duties and VAT policies?

For export of items to countries outside the European Union the VAT (value added tax) of 15% will be deducted where applicable. The cost minus VAT will be indicated for every exportable product available.

Harrods cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Harrods can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

Delivery Options

*Orders placed after this time will be processed as having been received the following day.

**Charges stated may vary according to item and order size.

***Excludes Scottish Highlands, certain British islands and selected postcodes throughout the UK.

IMPORTANT INFORMATION:

Certain harrods.com products are dispatched direct from vendor. Any changes in delivery times or charges related to this will be stated in individual product descriptions.

All orders require a signature upon receipt.

We are unable to redirect orders once items have been dispatched.

Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.

Same Day Delivery is only available to a single address within the designated area.

If you have any further queries regarding harrods.com delivery, please contact our Customer Services team on 0845 605 1234 (UK only), +44 (0)20 8479 5100 (International), Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday). Alternatively, email your query.

Please note that the above delivery charges apply only to products ordered online through harrods.com and telephone orders placed through Harrods Call Centre. Alternative delivery charges apply to products ordered directly through Harrods Knightbridge Store.

Are there any special exceptions when ordering for Christmas?

Whilst Harrods normally guarantees delivery within 5-7 working days, please be advised that during the busy Christmas period there may be delays in fulfilling your order. harrods.com will advise its customers of the last order date to ensure all goods are received before Christmas. Please note these guidelines apply to UK delivery only, please allow longer for delivery overseas.

Can Harrods deliver to multiple addresses?

Yes. We now offer a multiple delivery option. If you wish to have items from a single order dispatched to different destinations simply select the desired addresses when ordering. The only charge incurred for this service will be Harrods Standard delivery charge of £4.95. This will apply to each delivery address selected, irrespective of the number of items being delivered.

Can purchases be delivered overseas?

Yes. Harrods offers worldwide delivery on the majority of our online and catalogue items with perfume, alcohol and items of a perishable nature being the normal exceptions. However there may also be specific exceptions on individual items or restrictions on certain items dependant the country of export.

Delivery charges are calculated on the volumetric weight of the item once it is packaged for export. You will be informed of the delivery cost once you enter a non-UK delivery address before your order is processed.

Return of any items from overseas will be subject to Harrods standard Returns Policy.

How can I change/cancel my order?

Should you change your mind before your order has been dispatched, we will make every endeavour to cancel or make changes to your order. If your order has already been dispatched please follow our standard returns procedure (the instructions will be contained within the parcel) or phone our Customer Services team on: 0879 732 1234 (UK only) or on +44 (0)20 8479 5100 (Non UK), Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday). Alternatively, return your acknowledgement email to us stating your intention to cancel your order.

How can I place an order?

To place an order with harrods.com simply select the items you wish to purchase and place them in your shopping basket. Once you have finished shopping simply click on the shopping basket icon at the top of the screen and then proceed through your preferred checkout method, following the step-by-step instructions as you go.

Do I receive an acknowledgement?

After placing an order with harrods.com you will be sent an email to acknowledge that we have received your order.

How can I track my order?

The status of your order can be tracked online by checking the individual details of each order within the order history section of the site. These details can be found in the ‘My account’ section of the site, or by logging into your harrods.com account and selecting ‘Getting started’.

How do I receive my Rewards Weekend 10% discount at Harrods.com?

To receive your 10% Rewards discount on Harrods.com orders, simply:

Either:

• Log in before with your Rewards number before you begin shopping. This will allow you to view the 10% reduction on each product as you shop.

  Or:

• Shop as usual and enter your Rewards number at payment stage to automatically deduct the 10% from your order. Please note: if you are not logged in as a Rewards member while you shop, you will not be able to view the 10% discount prior to payment.

Hampers & Gift Boxes FAQ

What is the difference between a Hamper and a Gift Box?

‘Hamper’ generally refers to goods presented in a basket. A Gift Box refers to food  contained within a presentation box.

Can Harrods Hampers be gift wrapped?

We do not advise this as the wrapping may get damaged in transit.

How are Harrods Hampers presented on delivery?

Both Hampers and Gift Boxes are packed in an outer Harrods box to protect the contents.

Are any Harrods Hampers suitable for vegetarians?

We do not offer a Hamper specifically for vegetarians; however many of our smaller hampers do not contain meat or fish.

All Harrods Christmas Puddings are vegetarian.

Do you have any gifts suitable for diabetics, or those with Kosher or Halal dietary requirements?

Our Food Orders team will be happy to help you find a suitable gift.
Visit the Food Orders Desk in our Food Halls or call 020 7893 8093; fax 020 7225 6777 or email food.halls@harrods.com for further details.

How can I check if an item is suitable for individuals with nut allergies?

Unfortunately, we cannot guarantee that any of our food products are completely nut-free.

All products that we know contain nuts or are made in a premises where nuts are used are labelled accordingly.

What is a Christmas Pudding?

A Christmas Pudding is a dessert made from dried fruit and nuts, traditionally served hot after Christmas lunch.

All Harrods Christmas Puddings are suitable for vegetarians.

How do I cook a Harrods Christmas Pudding?

Instructions are on the base of each pudding. Our Christmas Puddings can be microwaved, with the exception of those contained in ceramic bowls, which should be steamed.

Can I place an order for a bespoke (tailor-made) Hamper online?

We do not offer this service online, or on in-store or phone orders after 1st November (due to the busy Christmas period).

If you have specific dietary requests, contact our Food Orders team on 020 7893 8093 (fax 0207 225 6777) or email food.halls@harrods.com.

Can I add an item to my hamper?

We allow certain product changes for those with specific dietary / religious requests.
Please contact our Food Orders team on 020 7893 8093 (fax 020 7225 6777) or email food.halls@harrods.com.

I don’t drink alcohol. Can I remove alcohol from my hamper?

We offer a range of alcohol-free Hampers and Gift Boxes. Call 020 7893 8093 (fax 020 7225 6777) or email food.halls@harrods.com.

I have duplicated my order online. How do I cancel the duplicate order?

Please call us on 0870 732 1234 (UK only) or on +44 (0)208 479 5100 (international) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday) and we will be happy to help.

What are the delivery charges?

Delivery charges vary according to the service you require. You can view the charges below. For further information please contact us on 0870 732 1234 (UK only) or on
+44 (0)20 8479 5100 (international) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

One Week Delivery

Hampers, Gift Boxes and food orders over £750 (original selling price): Free

Hampers, Gift Boxes and food orders £150 and over (original selling price): £12

Hampers, Gift Boxes and food orders £125 and under (original selling price): £6

Collect from select locations: Free

Do you deliver overseas?

Yes, we deliver to most overseas destinations, but we regret that we do not deliver perishable items contained in some of our Hampers and Gift Boxes outside Mainland UK.

Which countries do Harrods deliver to?

We deliver within the UK, Non-Mainland UK, European Union, Rest of Europe, USA, Canada, Far East and the Rest of the World.

Can Harrods deliver gifts to multiple delivery addresses within a single order?

Yes, you can have multiple delivery addresses and recipients on a single order containing more than one product. Please detail your requirements fully when placing your order.

Can I specify different delivery dates within a single order?

Yes, on multiple products for different recipients.

Can you guarantee a certain delivery time?

No.

Can I place an order for same day delivery?

No. Unfortunately, we do not currently offer this service.

Do you telephone the recipient prior to delivery?

We do not normally ring our customers before a package arrives. However recipients of the Montpelier Hamper, Regent Hamper, Supreme Hamper, Harrodian Hamper and
Chairman’s Choice Hamper will be notified of the scheduled delivery date prior to delivery.

What happens if the delivery details supplied are incorrect?

Please contact us on 0870 732 1234 (UK only) or on +44 (0)20 8479 5100 (International), Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Why can't you send Hampers with alcohol overseas?

We cannot offer this service due to import and duty restrictions.

What happens if the recipient is not at home to sign for the delivery?

Our Delivery Courier will leave a card stating that a delivery was attempted and provide a contact number to arrange re-delivery.

How many times do you attempt delivery?

We attempt delivery 3 times.

How can I redirect my Hamper to a different address?

Simply contact our Call Centre on 0870 732 1234 (UK only) or +44 (0)208 479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Can I track my order?

Yes. The status of your order can be tracked online by checking the individual details of each order, within the 'Order History' area of harrods.com. These details can also be found when you login to your Harrods account. For further queries please contact our Call Centre  on 0870 732 1234 (UK only) or on +44 (0)20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Order History

What happens if my goods are lost or damaged in transit?

We will either replace the goods or, if this is not possible, refund the cost of the goods, including the delivery cost.

Can I collect my order from the Harrods store?

You can collect your goods from our Distribution Centre in Osterley, West London, or our Hamper Centre in Hythe, Kent - but not Harrods Knightsbridge store.

Please call our Call Centre on 0870 732 1234 (UK only) or on +44 (0)20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Can I pay by cheque or bank transfer?

Payment on harrods.com is by credit/debit card only.

If you would like to pay by business cheque, BACS, CHAPS, or Harrods Gift Cards please call our Call Centre on 0870 732 1234 (UK only) or on +44 (0)20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

My card has been declined on Harrods Hampers website. What can I do?

We will make every effort to contact you by email, sms or letter. We request that you make every effort to enter your contact details correctly.

Can I reserve my Hamper(s) and pay later?

We regret that we cannot reserve Hampers online. For large bulk orders please contact 0870 732 1234 (UK only) or on +44 (0)20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

How can I set up a harrods.com account?

Simply select ‘Register’ at the top right-hand corner of our homepage.

How can I obtain a VAT receipt?

Please click on the relevant box at the checkout process. If this option is unavailable, please contact us on 0870 732 1234 (UK only) or +44 (0) 20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Is VAT included in the price of the Hamper?

Yes - although not every Hamper has VAT applicable content. VAT will be deducted from all orders shipped by Harrods Ltd outside the EU.

A VAT content form is available from our Customer Services team. Please call 0870 732 1234 (UK only) or +44 (0)20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Do you provide a 'duty paid' service?

We do not currently provide a 'duty paid' option on exported goods. We hope to offer this service in the near future - details will be available on harrods.com.

Do you offer any discounts on large orders?

We offer discounts for Hamper orders placed early. We do not offer a discount based upon order size. Please contact our Customer Services team for more details on 0870 732 1234 (UK only) or on +44 (0)20 8479 5100 (International) Lines are open Monday to Friday 9.30am - 5.30pm (closed Saturday & Sunday).

Can I personalise my order with individual messages for each hamper?

We cannot include customers' own greetings card as this may delay the shipment of your order. However, we do offer a complimentary gift card service which can be printed with your own message.

Can you personalise the Hampers or message cards with my company logo?

We regret that we cannot offer this service at this time.

How do I know when my order has been dispatched?

We will update you with an order confirmation email and a dispatch confirmation email.

Where can I find Harrods returns policy?

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, the following items may not be returned: Hampers, food, beverages and perishable goods (including flowers). Our full Returns Policy can be found here.