Visitor Guidelines

At Harrods we are committed to providing our visitors with a wonderful experience that exceeds expectations.

Whilst we celebrate and embrace individuality, it is of utmost importance that every single visitor that passes through our doors has a positive and pleasurable experience they remember.

It is for these reasons that Harrods kindly asks all visitors to:

•   Ensure all clothing is clean and presentable and that shoes are worn whilst in the store

•   Refrain from wearing clothing which may reveal intimate parts of the body, or which portrays offensive pictures or writing

•   Not wear crash helmets in the store

•   Carry rucksacks in your hand rather than on your back or shoulder. This is to prevent damage to displays and ornaments

•   Refrain from eating and drinking – except in our cafés and restaurants. There are over 30 eateries in-store.

•   For security reasons we ask you not to take photos in the Fine Jewellery, Banking Hall or Antique Furniture Department

•   There are periods, when the store is at its busiest, that Harrods has to take the difficult decision to deny access to tour parties and larger groups of visitors. We do so for the benefit of young and elderly customers, who may find the store environment uncomfortable when overcrowded

Thank you for taking the time to read our Visitor Guidelines.

For further information, please contact Customer Services on 020 7730 1234.