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FAQs
Returns
How can I return my order?
What items are non-returnable?
Can I return my online order in-store?
Can I exchange my purchase for something else?
Can I return items I purchased in the Sale?
How long does a return take?
Where can I track the status of my return?
How do I prepare my return?
I no longer have my original Harrods packaging to return my item(s) in. What can I use instead?
What should I do if I have received a faulty or damaged item?
What should I do if I have received the wrong item?
Will my duty charges be refunded on return?
If I pay with a Gift Card, will I receive a refund back onto my gift card?
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