Contact Us

Online Orders

We will email you when your order has been dispatched with a link to track your order. You can also track your order using our tracking portal.

Personal Shopping and In-Store Orders

If you have purchased through our personal shopping service or directly with the Harrods shopfloor team, the sales associate who helped place your order will update you until the order is passed over to the carrier, at which point you will receive text message updates directly from the carrier that you can use to track your order.

1. Please return items via our Return Portal.

2. Select the items you wish to return, then follow the instructions to generate a return label and choose a drop-off point or arrange a collection through the DHL website, to which you will be redirected.

If you have any issues or require further assistance, please refer to our Terms & Conditions or contact our Customer Service team.

To ensure a seamless international shopping experience, duties and taxes are included in the product price wherever possible. In instances, where this is not feasible, the applicable charges will be calculated and shown at checkout.

Our checkout process is designed to provide clear and accurate pricing, with duties and taxes calculated based on your shipping location, local regulations, and applicable import tariffs, ensuring that there are no unexpected charges upon delivery.

Certain destinations will be presented with a Delivery at Place option (DAP). Should you select this, your payment to Harrods will exclude import duties and sales taxes. These will instead be payable by you, directly to our carrier, in order to release your parcel from Customs. As we are unable to advise you on the exact cost for the taxes and duties, we recommend contacting your local Customs office or tax authority before placing a DAP order.