Product Recalls

All batches affected

Reason for Allergy Alert

It has been come to our attention that allergen information is not emphasized on the packaging of the Qinwan Date Bars. Allergen information is as follows:

- Orange bar: Contains Gluten.

- Sesame halva bar: Contains Sesame and Gluten.

- Peanut butter bar: Contains Peanut and Gluten.

- Chocolate bar: Contains Gluten.

As these products may pose a health risk to individuals with allergies to Gluten, Sesame or Peanuts, they have been removed from sale.

If you have a known allergy, intolerance or sensitivity to Gluten, Sesame or Peanuts and have purchased Qinwan Date Bars, please do not consume the product containing the relevant allergen (as noted above). If you are unable to consume the product, you may seek a refund to your original payment method by contacting Harrods Customer Service on +44 (0)20 7730 1234. Please retain your original receipt or take a photograph of it, as this may be required as proof of purchase.

All batches affected

Reason for Allergy Alert

It has been drawn to our attention that unfortunately the Harrods Rose & Violet Creams may contain traces of milk. As the products should not contain milk traces, they have been removed from sale as soon as this information came to light.

If you have a known allergy, intolerance or sensitivity to milk (and you purchased the Rose & Violet Creams), please do not consume the product. If you are unable to consume the product due to the unlisted milk allergen, you may seek a refund to your original payment method by contacting Harrods Customer Service on +44 (0)20 7730 1234. Please retain your original receipt or take a photograph of the as this may be required as proof of purchase.

Product

Gochujang Hot Honey (350g)

Affected Batch Codes & Best Before End:

Product Name - WilderBee Gochujang Hot Honey

Best Before - All dates

End Batch Code - All batches

Reason for Allergy Alert

It has been drawn to our attention that unfortunately the product WilderBee Gochujang Hot Honey contains gluten and this is not mentioned on the product’s label. This means the product is a possible health risk for anyone with coeliac disease and/or an allergy or intolerance to gluten or cereals containing gluten. The product was removed from sale as soon as this information came to light.

If you purchased this product, and you are unable to consume gluten, please do not consume the product. To seek a refund to your original payment method please contact Harrods Customer Service on +44 (0)20 7730 1234. Please retain your original receipt or take a photograph of the product as this may be required as proof of purchase.

Product
Harrods Farmhouse Pickle (280g) and Harrods Classic Piccalilli (280g)

Affected Batch Codes

Harrods Farmhouse Pickle:

Batch Code: 240352, BBE: 06.2026 

Batch Code: 240445, BBE: 07.2026 

Batch Code: 240457, BBE: 07.2026 

Batch Code: 240536, BBE: 08.2026 

Harrods Classic Piccalilli:

Batch Code: 240350, BBE: 06.2025 

Batch Code: 240375, BBE: 06.2025 

Batch Code: 240492, BBE: 08.2025 

Batch Code: 240579, BBE: 09.2025

Reason for Allergy Alert
It has been drawn to our attention that unfortunately the Harrods Piccalilli and Harrods Farmhouse Pickle may contain traces of peanuts. As the products should not contain peanuts or peanut traces, they have been removed from sale as soon as this information came to light.

The products were available both individually, and as part of the following Hampers:

• The Ultimate Celebration Hamper

• The Food Halls Collection Hamper

• The Family Sharing Hamper

• The Harrods Banquet Hamper

If you have a known allergy to peanuts (and your purchase is within an affected batch), please do not consume the product. If you are unable to consume the product due to the unlisted peanut allergen, you may seek a refund to your original payment method by contacting Harrods Customer Service on +44 (0)20 7730 1234. Please retain your original receipt or take a photograph of the product and batch code as these may be required as proof of purchase.

Product

Stokke® YOYO3 Pram Product EAN Code: 00000007673363001

Reason for call

IMPORTANT SAFETY WARNING

Harrods aims to ensure the highest standards of quality and production are upheld for all merchandise sold within our store. However, we regret to advise that Stokke have identified a potential manufacturing problem with the Stokke YOYO³ Pram (EAN No. 00000007673363001) as pictured below. There is a possibility that a potential parking brake issue may exist in certain YOYO prams, that could result in an unintentional release of the brake during use. Whilst there have been no consumer reports of any issues, out of an abundance of caution, Stokke has initiated a voluntary recall of all affected Yoyo prams.

The issue is limited to Stokke YOYO³ prams with a serial number that begins with the sequence “142AA” followed by a number that falls below “0062239”. The below pictures show where the relevant information can be located on the pram so that appropriate checks may be conducted to establish whether your pram may be affected and subject to the recall.

Whilst no injuries have been reported, the safety of our customers is our top priority.

Stokke have advised you should immediately discontinue use of the product and follow the guidelines below to apply for a replacement pram frame, if your pram frame meets the above criteria:

Visit the Stokke online recall portal https://recall.stokke.com/yoyo3 where if your product is confirmed to be part of the recall, you will be promoted to register on their website for a replacement pram frame. This will initiate the shipment of a new frame. You will receive a confirmation email from Stokke with instructions for returning your affected frame free of charge.

If your pram is not included in the recall, you may continue to use it safely.

If you gifted the product(s) to someone else following your purchase, we would be very grateful if you could pass this information on to such person.

Product

Harrods Mini Strawberry Cheesecake Pot

Reason for call

It has been drawn to our attention that certain batches of the Harrods Mini Strawberry Cheesecake may contain an undeclared allergen - "FISH gelatine". All affected products were removed from sale as soon as this information came to light. The batches that we believe may have been affected are those with a use-by date of 18th, 19th, 20th, and 21st June 2024. The use-by date can be found on the label applied to the cheesecake.

Should you wish to seek a refund to your original payment method please contact Harrods Customer Service on +44 (0)20 7730 1234. Please retain your original receipt or take a photograph of the product and batch code as these may be required as proof of purchase.

We wish to make it clear that we do not require you to return the product to us, but we would ask that you dispose of the product.

Product

Harrods Christmas Bear Advent Calendar

Reason for Recall

It has come to our attention that this product may be affected with an adverse flavour taint. We are therefore voluntarily recalling the product due to the product not meeting the high quality standards that we expect. All batches have been withdrawn from sale by Harrods.

The potential adverse flavour taint does not pose as a health risk for customers, however we advise customers not to consume the product due to the flavour taint that may be experienced during consumption. 

Should you wish to seek a refund please contact Harrods Customer Service on +44 (0)20 7730 1234. Please retain your original receipt or take a photograph of the product as these may be required as proof of purchase.

Product

Harrods Chocolate Cantuccini Biscuits

Reason for Recall

It has come to our attention that this product may also contain Pistachio Cantuccini Biscuits, which contain pistachio nuts. We are therefore recalling the product due to the potential presence of undeclared pistachio nuts. All affected batches have been withdrawn from sale by Harrods.

The potential contamination of nuts poses a possible health risk for customers who are allergic or have an intolerance to nuts.

If you have bought Harrods Chocolate Cantuccini Biscuits with the batch code L1592 and Best Before End Date 08/2023, and have a known allergy to pistachio nuts, please do not consume the product. You will find this information located on the back of the packaging.

To seek a refund to your original payment method please contact Harrods Customer Service on +44 (0)20 7730 1234. Please retain your original receipt or take a photograph of the product and batch code as these may be required as proof of purchase.

Product 

Harrods Woolly Bear (F85561)

Product EAN Code: 190817096805

Price: £20

Harrods Woolly Penguin (F85560)

Product EAN Code: 190817096799

Price: £20

Reason for Recall 

IMPORTANT SAFETY WARNING

Harrods aims to ensure the highest standards of quality and production are upheld for all merchandise sold within our store. However, we regret to advise that we have identified a manufacturing problem with the above products. In summary, when the toy’s hat (which is fastened in several places) is turned inside out, the yarns can unravel creating lengths of material, creating a hazard to children. This issue is restricted solely to the aforementioned two products, sold by Harrods between October 2021 and November 2022, which can be identified on the label located behind the main Harrods label, ending with characters F85560 or F85561. These two products were available for sale through Harrods’ selling channels in-store within the UK, online and internationally within Qatar, Taiwan and Thailand.

The safety of our customers is our top priority and, accordingly we are undertaking a full product recall of these two items. Harrods advises customers who have purchased either the Woolly Bear or Woolly Penguin to:

1. Take a photograph of the product(s) (with the label and batch code clearly visible) – this may be required for the purposes of processing your refund; and

2. Stop using the product(s) immediately and dispose of the product(s).

Please contact our Customer Service team via email at [email protected] (including your telephone contact details so we can call you back if required) or using our online chat function at www.harrods.com/contact-us, to arrange a full refund.

If you gifted the product(s) to someone else following your purchase, we would be very grateful if you could pass this information on to such person.

Product

Henry the Harrods Bear chocolate figure (330g)

Reason for Recall

It has come to our attention, regrettably, that this product does not contain a product label and is therefore missing the allergen declaration: Contains Milk and Soya.  All such products have been withdrawn from sale by Harrods.

This product contains Milk and Soya, which makes it a possible health risk for anyone with an allergy or intolerance to these allergens.

You do not need to return the product to us, but any purchasers with an intolerance or allergy to the above allergens should dispose of the product and not consume it.

To receive a full refund, please contact our Customer Service team on +44 (0)20 7730 1234. Alternatively, you can email us at [email protected].

Product

Biscottilicious Salted Caramel Crunch (150g)

Biscottilicious Indulgent Cantucci Selection (400g)

Reason for Recall

It has come to our attention, regrettably, that these products with best-before dates of 1st March 2020 and 15th April 2020 do not feature the relevant allergen declaration on the label: egg and nuts (hazelnuts). These products are being recalled by the product manufacturer and have been withdrawn from sale by Harrods.

These products contain egg and nuts (hazelnuts), which makes them a possible health risk for anyone with an allergy or intolerance to egg, or an allergy to nuts (hazelnuts).

The product manufacturer has reported this to the Food Standards Agency and has contacted relevant allergy-support organisations about this recall. If customers have an intolerance or allergy to the above allergens, we ask that they dispose of the products as opposed to returning them.

To receive a full refund, please contact our Customer Service team on +44 (0)20 3626 7911. Alternatively, you can email us at [email protected].

Products

F1037057

F1035046

F1037015

F1037046

F1035015

Reason for call

Harrods aims to ensure the highest standards of quality and production are upheld for all merchandise sold within our store.  However, Harrods regrets to advise that it has been notified potential problems with the above lighting products sold from the Harrods Lighting department.  This issue affects the Flos Bon Jour Unplugged Lamp, produced between October 2016 and up to July 2019.

It has come to our attention that with extended recharging, the rechargeable battery may overheat.  To verify if your model is affected you may refer to the numerical code on the small label found on the plug-in power supply.  If the third number is either 6, 7 or 8, the product contains the battery that needs replacing; if the third figure is a 9 and the first and second figure are from 01 to 18, it also requires replacing.

Harrods advises customers who have purchased any of these products to stop using them immediately and seek a New Battery Kit by contacting the Customer Service team on +44 (0)20 3626 7911 or via email [email protected].